Privacy Policy

1. What this covers

This policy explains what Chipper's Golf LLC collects when you use chippersgolf.com, join our email list, or hold a membership, and what we do with it. Our SMS Privacy Policy adds detail for text messages.

2. What we collect

• Email list: your name and email address, and the fact that you consented.
• Account: name, email, password (stored only as a one-way hash), optional phone number, optional profile photo, and if you sign in with Google, the name, email and photo Google shares with us.
• Membership and billing: your plan, its status and renewal dates, and a Stripe customer reference. Card numbers go directly to Stripe; we never see or store them.
• Bookings and hours: the sessions you reserve, guests you bring, peak hours used or purchased, and cancellations.
• Door access: your key fob identifier and the times your fob opens the door, recorded by our access control system.
• Store: what you buy from the clubhouse store and when.
• Signed documents: your signature on the membership agreement and the version you signed.
• Technical: standard server logs, and Google Analytics usage data on the public pages.

3. How we use it

• To run the club: bookings, door access, billing, the store, and member support.
• To send transactional messages about your account, bookings and payments.
• To send marketing email and SMS only if you opted in, with an unsubscribe in every message.
• To show other members whether the bay is in use. You can hide your name from this in your profile settings.
• To keep the club safe, investigate misuse, and meet legal obligations.

We do not sell your information and we do not use it for advertising by third parties.

4. Who we share it with

Service providers that process data for us, each under their own terms:

• Stripe for payments and the billing portal.
• Resend for email delivery.
• Telnyx for SMS delivery.
• Ubiquiti UniFi Access for door access control.
• Google for sign-in (if you choose it) and site analytics.
• Netlify and Neon for hosting and the database.

We may also disclose information when required by law or to protect the safety of members and the club.

5. Retention

Account, membership and booking records are kept while your membership is active and for up to seven years afterward for tax and dispute purposes. Door access logs are kept for up to one year. Email-list entries are kept until you unsubscribe. You can ask us to delete your account; we will remove what we are not required to keep.

6. Your choices

• Unsubscribe from marketing email using the link in any message.
• Reply STOP to any SMS to stop text messages.
• Update your name, phone, photo and activity-sharing setting in your dashboard.
• Manage your card and invoices in the billing portal from your dashboard.
• Email us to access, correct or delete your information.

7. Security

Data is transmitted over HTTPS and stored with providers that maintain their own security programs. Passwords are hashed. Access to member data is limited to the people who run the club. No system is perfectly secure; tell us right away if you suspect a problem.

8. Children

The club and this site are for adults. We do not knowingly collect information from anyone under 18.

9. Changes and contact

We will post changes here and, for material changes, email members. Questions go to [email protected] or Chipper's Golf LLC, 19A Corporate Drive, Unit 1, Essex Junction, VT 05452.