SMS Privacy Policy

1. Introduction

This SMS Privacy Policy explains how Chippers Golf LLC ("we," "us," or "our") collects, uses, stores, and protects your mobile phone number and SMS message data when you opt-in to receive text message notifications via Telnyx.

This policy applies specifically to our SMS notification service and supplements our general Privacy Policy.

2. Information We Collect

When you opt-in to SMS notifications, we collect:

• Phone Number: Your mobile phone number in E.164 format
• Consent Record: Date and time you opted in to SMS notifications
• Message Data: Delivery status and timestamp of sent messages
• User Information: Your name, email, and booking details associated with notifications

3. How We Use Your Information

We use your phone number and SMS data exclusively to:

• Send booking confirmation messages
• Send 1-hour advance reminder messages before your tee time
• Send booking cancellation notices
• Send important account-related updates
• Maintain opt-in/opt-out records for compliance
• Monitor delivery status and improve service reliability

We do NOT use your phone number for:

• Marketing or promotional purposes (unless separately opted-in)
• Selling or renting to third parties
• Sharing with partners or advertisers
• Any purpose unrelated to your bookings

4. Third-Party Service Provider

We use Telnyx as our SMS service provider to send text messages. Telnyx processes your phone number and message content solely for the purpose of delivering SMS notifications on our behalf.

Telnyx's role is limited to:

• Transmitting SMS messages to your mobile carrier
• Providing delivery status reports
• Processing opt-out requests (STOP commands)

Telnyx is contractually obligated to:

• Protect your data with industry-standard security measures
• Not use your data for their own purposes
• Comply with applicable privacy regulations

For more information about Telnyx's privacy practices, visit: Telnyx Privacy Policy

5. Data Storage & Security

Your phone number is stored securely in our database with the following protections:

• Encrypted in transit using HTTPS/TLS
• Stored in a secure, access-controlled database (Neon PostgreSQL)
• Access limited to authorized personnel only
• Regular security audits and monitoring

Message logs and delivery records are retained for:

• 30 days for operational purposes
• Up to 4 years for compliance and legal requirements

6. Your Rights & Choices

You have the following rights regarding your phone number and SMS data:

• Opt-Out: Reply STOP to any message or remove your number from your dashboard
• Access: View your phone number in your account dashboard
• Update: Change your phone number at any time through your dashboard
• Delete: Remove your phone number from our records
• Data Portability: Request a copy of your SMS data

7. Data Retention

We retain your phone number and SMS data as follows:

• Active Users: While you have an active account with SMS enabled
• After Opt-Out: Opt-out status retained for 4 years to honor your preference
• After Account Deletion: Phone number deleted within 30 days
• Message Logs: Delivery records retained for 30 days (operational) or up to 4 years (compliance)

8. Compliance

Our SMS notification service complies with:

• TCPA (Telephone Consumer Protection Act): Express written consent required
• CAN-SPAM Act: Honest message content and easy opt-out
• CTIA Guidelines: Mobile messaging best practices
• Carrier Requirements: AT&T, Verizon, T-Mobile compliance standards

9. Children's Privacy

Our SMS service is not directed to children under 13 years of age. We do not knowingly collect phone numbers from children. If you believe a child has provided their phone number, please contact us immediately.

10. International Users

Our SMS service is primarily designed for US phone numbers. If you provide a non-US number:

• Standard international SMS rates may apply
• Delivery is not guaranteed for all countries
• Your data may be processed in the United States

11. Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending a notice via email or SMS (for significant changes)

Continued use of SMS notifications after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this SMS Privacy Policy or wish to exercise your rights, please contact us:

13. Additional Information

For questions about:

• SMS Terms & Conditions: View SMS Terms
• General Privacy Practices: Contact us at [email protected]
• Telnyx Privacy: Telnyx Privacy Policy